Returns & Exchanges
At EncasaXO, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. If your new decor or furniture doesn't perfectly fit your space, our team is here to ensure a seamless return or exchange process.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Place the items in their original manufacturer packaging and secure them inside a sturdy shipping box to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing