Frequently Asked Questions
Everything you need to know about shopping with EncasaXO for your home essentials.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Smaller decor items typically arrive within 5-7 business days, while larger furniture pieces may take 10-14 business days depending on your location and white-glove delivery requirements.
Do you offer international shipping?
Currently, EncasaXO ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable unless they arrive damaged or defective.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
EncasaXO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home investments.
Are your products covered by a warranty?
Yes, all EncasaXO furniture pieces come with a limited one-year warranty covering manufacturing defects. This does not include normal wear and tear or damage caused by improper assembly or use.